FAQs - Web Appointment Portal


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What is the Web Appointment Portal used for?

The NIBTT's Web Appointment Portal is now available. Its use is limited to the booking of an appointment on a specific date and time to submit a claim to benefit.

How do I schedule an appointment with the NIBTT?

To schedule an appointment to submit a claim/claims, please access the NIBTT WEB APPOINTMENT PORTAL.

When is an appointment required?

Appointments are required to submit all claims. For continuation claims however, an appointment is not required. The submission of Funeral Grant claims remain a walk-in service.

What information is required to book an appointment?

- Your full name
- Date of Birth
- Email address
- Telephone Contact

What do I need to bring with me to my appointment?

You are required to have the following:

- A valid form of ID
- Completed application form
- All other relevant documents when attending your appointment

A full list of required documents per benefit type can be found via our website at Benefit Claims Application Guidelines

What should I do on the date of the appointment?

Arrive at least ten (10) minutes before your appointment time on the date of your appointment.

The Service Centre may not be able to honour appointments where persons arrive more than ten (10) minutes after their scheduled time. Such a person may be required to make a new appointment.

Can I reschedule or cancel my appointment?

If you are unable to keep your scheduled appointment, you should immediately reschedule or cancel your appointment using the links within your confirmation email.

You may contact our Customer Care department via email at customercare@nibtt.net or via telephone at 625-4NIS for assistance to reschedule or cancel your appointment.

How many appointments can I make at once?

Attempting to book more than one appointment (different locations and or different days/times) may be restricted.

Why am I not able to choose certain dates and times for a booking?

Appointments may already be booked, or otherwise unavailable. To complete your booking, choose an available date as provided.

How many claims may be submitted during my appointment?

You may submit up to five (5) claims during your single appointment. To submit more than one claim, be sure to select the multiple benefits (2-5) option when booking your appointment.

To submit more than five claims customers are required to complete and email the form found here.

Will I receive service on the exact time I made my appointment?

All efforts will be made for you to be attended to by a Customer Service Representative on your appointed date and time. Unforeseen circumstances may lead to adjustments from time to time.