NIBTT Release- CUSTOMER ADVISORY: COVID-19 CONCERNS

PRESS RELEASE:
MARCH 16, 2020

The National Insurance Board of Trinidad and Tobago (NIBTT) takes the welfare and safety of our customers, members of the general public, and employees very seriously. COVID-19 has emerged as a priority issue for the global community, including Trinidad and Tobago, and the following measures have been taken by NIBTT’s management team to ensure that the risk of COVID-19 spreading is minimized to insured persons, employees, and the communities we serve at the NIBTT.

Proactive steps that were taken at NIBTT’s locations (Corporate Headquarters and NIBTT’s Collection & Service Centres) include:

  • Provision of hand sanitizers for staff and customers.
  • Provision of gloves for optional use.
  • Intensification of routine cleaning procedures, especially high touch surfaces such as customer counters, seating and door handles.
  • Installation of posters throughout our office locations highlighting preventative measures and other important information from confirmed reliable sources.
  • Mobilized NIBTT’s Health & Safety and Business Continuity Plans to ensure that our preparedness is aligned with the level of risk in the public domain.
  • Expanded Customer Care abilities through increased resources.
  • Additional temporary telephone lines will be installed to better serve you.


In order to ensure that proper social distancing measures are practised, we strongly encourage our customers to do the following:



  • Use NIBTT’s online payment option. Log on to www.nibtt.net.
  • Use drop-boxes for quick depositing of claims and other documents at NIBTT’s locations. Receipts for claims deposited in drop-boxes will be mailed.
  • Call Customer Care for enquiries, (868) 625-4NIS. Only visit NIBTT’s Service Centres if necessary. Contact us at customercare@nibtt.net.
  • Visit our website at www.nibtt.net for any additional information and avoid unnecessary visits to our Service Centres.

Take precautionary measures as advised by the Ministry of Health if you have any of the symptoms of COVID-19 - fever, cough, and shortness of breath, or if you were in contact with anyone who recently came from abroad. Do not visit our offices and public places. Do not visit any of our offices if you have the flu or a cold. The NIBTT is well positioned to navigate through this challenging period of the COVID-19 situation while having care and compassion for our customers as an uppermost consideration in our business decisions. We ask that you take personal responsibility to protect yourselves, your families and other loved ones.



 

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National Insurance Board of Trinidad and Tobago (NIBTT)