Mission/Vision/Core Values

Mission

 "To deliver meaningful social security products and services to our customers"

In that regard we are committed to professional and prudent management of the NIBTT's resources to ensure:

• access to an array of benefit products relevant to the needs of benefit recipients;
• benefits levels that are meaningful in terms of real purchasing power and poverty amelioration;
• affordable contribution rates for employers, employees and the self-employed;
• support for national social initiatives.

Vision

"Excellence in the provision of social security"

In striving for excellence we commit ourselves to:

• providing caring and courteous service to customers in safe, pleasant and convenient surroundings;
• efficient, effective and timely delivery systems;
• expanding coverage and the range of social security products we offer;
• ensuring financial sustainability through effective contribution income collection and prudent investment strategies that grow the National Insurance Fund;
• create an atmosphere of optimism, teamwork, resourcefulness and well-being for our employees.

Core Values

Customers and Other Stakeholders

We recognise that meeting and exceeding the expectations of our stakeholders must guide our decision-making and behaviors.

Employee Development and Recognition

We are a performance-driven organisation committed to facilitating the continuous development of all employees to their fullest potential.

Mutual Respect

We value and respect each other as persons, professionals, and team members subscribing to the same mission, vision and values.

Transparency

We are honest, open, clear and timely in communicating and conducting our business affairs with each other, our customers and business associates.

Integrity

We are committed to high standards of personal and professional integrity and ethical behavior.

Fairness

We strive to be fair and equitable in our treatment of all stakeholders.

Loyalty

We are committed to protecting the assets and ensuring the best interests of NIBTT and will avoid doing anything to tarnish its reputation and corporate image.

Teamwork

We promote collaborative development as we work, learn and strive for excellence together.